e-Commerce Support

When it comes to running a processing gateway the biggest concern is reliability and support. What happens when a network node is offline? How responsive is the support staff? Do we just have an e-mail contact?

We have at least one technition in the datacenter at all times. Every client using a dedicated solution has direct phone access to the datacenter where they can contact the person withing an arms length of their network.

Additionally, each client is assigned a personal support rep with a pager who is on call 24-7. That allows every client 2 contact points in the event of any support issues.

Of course the regular support staff answering the phones will provide the daily support needed to configure systems, add clients, upgrade servers and solutions as needed. There is never any reason to contact a datacenter, but we provide that point of contact as an extra confidence builder.

Every client is on top priority and we work to insure 100% uptime. With high redundancy it is unlikely that systems will go offline. But when they do, we have the technitions in place to correct the problems.

We have support staff answering the phones 24-7 and a direct hotline to the datacenter. The fact that we have been doing this for over a decade has allowed us to build the most reliable network possible.